Telecommunications Access Program (TAP)

The Telecommunication Access Program (TAP) equipment that TAP provides remains the property of the State of Arkansas for two years and then becomes the property of the recipient of the equipment. 

What are the Eligibility Requirements?

• Be a resident of the state of Arkansas
• Have personal telecommunication service. TAP does not pay for anyone’s phone service.
• Disability certified by a qualified professional verifying the need for specialized telecommunication equipment. A listing of qualified professionals can be found on our TAP application.
• Meet financial income standards. If the applicant’s income is $50,000 a year or below, the equipment is provided free. If the applicant has an income greater than $50,000, a shared cost option is available. 

What Type of Equipment is Available Through TAP?

The following is a list of some of our more commonly distributed equipment. If there is a need for equipment that is not listed, please contact the TAP office. 

• Deaf/Profound Hearing Loss                  
• Blind/Low Vision
• Mobility
• Speech
• Cognitive
• Cell Phones 
• Cell phone Amplification Accessories

Click here to review phones available through TAP

Application & Contact Information

Click here for the TAP Application

Contact Information:

Phone: 501-686-9693
Toll Free: 1-800-981-4463
Fax: 501-683-3011
Email: [email protected]

TAP iPad Pilot Program

TAP is conducting an iPad Pilot Program for interested participants who qualify. This trial is for a one-year period with a maximum of 100 participants. Participants will be determined by a screening and application process. 

The purpose of the TAP iPad pilot program is to provide wireless devices that can improve the ability of persons with disabilities to use telecommunications and communication tools such as e-mail, phone, text or relay services. Each iPad has specific built-in access features and pre-installed apps matched to the recipent’s disability.  If approved, trial participants can choose from either an iPad Air 2 4G, an iPad Air 2 Wi-Fi only, an iPad Mini 4 4G, or an iPad Mini 4 Wi-Fi only.

TAP Conditions of Acceptance for the iPad Pilot Program Participants

  • The purpose of the TAP iPad pilot program is to provide wireless devices that can improve the ability of persons with disabilities to use telecommunications and communication tools such as email, phone, text or relay services. Each iPad has specific built-in access features and preinstalled apps matched to your disability.
  • Applicants can be any individual who has a documented disability that makes telecommunications access difficult, meets income guidelines and is an Arkansas resident. Applicants will be required to submit a completed application form and required documentation. Additional information may be requested from the applicant if needed.
  • If the applicant’s income is over $50,000 a year, the equipment may be provided for one-third of the item’s cost to TAP.
  • Trial participants are responsible for properly using and maintaining the equipment. Any unauthorized modifications will result in confiscation of the equipment, and ineligibility to obtain TAP devices in the future.
  • During the pilot program period participants that already have two pieces of equipment from TAP may keep both in addition to the wireless device. After the one-year pilot program, the customer must decide which one piece of equipment they prefer to keep, in addition to the wireless device, as they will be allowed only two primary devices at that time.
  • Trial participants for this pilot must have access to Wi-Fi either at home or within the community. The pilot only provides the device, approved accessories and approved apps needed for telecommunication access.
  • Trial participants cannot sell, trade, or give away equipment.
  • Trial participants will receive telecom apps to download on the iPad. These will come in the form of a “Push” notification and will be sent to you by Teltex at the request of TAP. You must accept and download these telecom apps and may not remove the telecom apps from your
    device.
  • Trial participants will be instructed who to contact if you experience any problems with your equipment. Trial participants are not to take the iPad to an Apple Store for repairs or service. You can be charged by Apple for repairs or service if you take your device to them. If you are charged, you are responsible for paying the costs.
  • Trial participants are encouraged to seek and utilize community resources for training. Links to self-help videos and other resources will be made available to those that receive equipment.
  • Trial participants are required to participate in evaluations of the trial program as requested by the TAP staff.
  • Trial participants must agree to all terms and conditions on this form and on the TAP iPad application.

Contact Information:

Toll-Free: 800-981-4463
Phone: 501-686-9693
Videophone: 501-246-8219
Email: [email protected]

Click here for the iPad screening questionnaire